MY FESTIVAL / SUPPORT

How can we help?

Help with My Festival for iPhone and Apple Watch, provided by Ecomm Producers LLC.

Save your festival plans

Open Plans, add the festival name and date, then add a meetup landmark and way-back destination. Optional details include a meeting time, waiting window, backup plan, transport and notes. Save each editor. Tap a saved card to make its details larger. Saved plans work offline.

Sharing opens an exact-text preview before the system share sheet. Saving a plan does not send it to anyone; sharing does not prove delivery or agreement. My Festival does not track friends or provide route navigation.

Connect Apple Health

Open Activity → Settings → Connect Apple Health. Choose the readings you want to allow. The app reads steps, walking and running distance and available heart-rate readings; it does not create workouts. No Watch is required for planning or iPhone step readings. A heart-rate chart needs heart-rate samples already available in Health.

If the chart is empty, check that Health has samples in the selected period, review access in Apple Health, and reopen the app. The selected day, week and month contain your saved festival date. A blank chart can mean no available or shared data; it is not a measured zero. Unlock the device before retrying a protected-data error. If a connection error persists, report its displayed message, app version, device model and iOS version.

Automatic dance estimates

In Activity → Settings, set activity hours and enable dance estimates. Motion and Location permissions are independent of Health. There is no nightly recording button. Always Location allows iOS to wake the app later; While Using can begin collection when the app is open. During your hours, check the status for the latest actual motion update.

iOS may delay or stop background collection. A scheduled window is not a venue boundary. Estimates use observed periods and may be incomplete or inaccurate; they are not medical or safety assessments. Location use can increase battery consumption. Turn the feature off in Activity settings whenever you want. Apple Watch does not collect dance estimates.

Manage your data

Remove meetup and return plans from their editors. Review, export or delete saved recaps in Activity → Previous nights. Exports may include recorded coordinates and activity information. Deleting the app removes its remaining local records; offloading may retain data. There is no app cloud backup. Exported files, another device's copy and Apple Health data are managed separately.

Contact

Email support@myfestivalapp.com. For routine help, include the app version, iPhone/Watch model, OS version, what happened and the steps to reproduce it. Do not send Health records, exact location histories or other private information unless you deliberately choose to and it is needed for your request.

Read our privacy policy for information about permissions, sharing and support correspondence.